Privacy Policy

1. Introduction

Tapnex Technologies ("we," "us," or "our") operates the Tapnex Meals web application (the "Service"). We are committed to protecting the privacy of our users. This policy outlines our practices concerning the collection, use, and disclosure of your personal information.

2. Information We Collect and How We Collect It

We collect several types of information for various purposes to provide and improve our Service to you.

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes, but is not limited to:
  • Full Name
  • Email Address
  • Mobile Number
• Transaction Data: When you purchase a meal, we collect information related to that transaction, such as the meal purchased, the price, the date and time of the transaction, and the unique token associated with your QR code. We do not collect or store sensitive payment details like your full credit card number, CVV, or UPI PIN. This information is processed exclusively by our secure payment gateway partner.
• Usage Data: We may collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

3. Use of Data

Tapnex Technologies uses the collected data for various purposes:

• To provide, operate, and maintain our Service.
• To process your transactions and generate your digital Meal Tickets.
• To manage your user account and provide customer support.
• To notify you about changes to our Service or policies.
• To monitor the usage of the Service to detect, prevent, and address technical issues and potential fraud.
• To provide our institutional partners (e.g., Mojo Campus, Sodexo) with aggregated and anonymized reports for billing reconciliation and operational analytics.

5. Disclosure of Data

We do not sell, trade, or rent your Personal Data to third parties for marketing purposes. We may disclose your information under the following circumstances:

• To Service Providers: We share information with our payment gateway partner to process transactions.
• To Institutional Partners: We share necessary transaction and usage data with the campus administration (e.g., Mojo Campus) and the food vendor (e.g., Sodexo) for the sole purpose of service fulfillment, billing, and reporting.
• For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Tapnex Technologies, or protect the personal safety of users of the Service or the public.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.