Refund & Cancellation Policy
Please read this policy carefully before making any payment
Last Updated: October 4, 2025
Important Notice
All sales are final, non-cancellable, and strictly non-refundable.
1. Our Policy
The Tapnex Meals service is designed to provide a seamless and efficient way to purchase meals for immediate or same-day consumption. Our system involves the instant generation and delivery of a unique, single-use digital good—a QR code ("Meal Ticket")—which is tied to a specific meal on a specific day.
Due to the digital and time-sensitive nature of this product, all sales made through the Tapnex Meals platform are final, non-cancellable, and strictly non-refundable.
2. No Refunds for Unused or Mistaken Purchases
Once a payment is successfully processed and a Meal Ticket (QR code) is generated and displayed to you, the transaction is considered complete and irreversible. We cannot provide a refund, credit, or exchange under any circumstances, including but not limited to:
- If you decide not to redeem the meal.
- If you purchased a meal by mistake.
- If you are unable to redeem the meal due to reasons outside of our direct control.
- If you lose access to your QR code.
It is the user's sole responsibility to ensure they intend to purchase and redeem the meal before completing the payment.
3. Policy at Checkout
To ensure full transparency, our "No Refund" policy is clearly communicated to every user on the checkout page before payment is initiated. By proceeding with the payment, you acknowledge and agree to this policy.
4. Technical Payment Errors
In the rare event that you experience a technical failure during the payment process where your payment method is charged but a Meal Ticket is not generated, please contact our support team immediately.
Please provide a screenshot of the debited amount and the transaction ID. Our team will investigate the issue with our payment gateway partner and will work to resolve the discrepancy. In such verified cases of technical failure, a refund for the failed transaction will be processed through the original payment method.
5. Refund Processing
In the rare case where a refund is approved due to a verified technical payment error, the refund will be processed back to your original payment method within 7-10 business days from the date of approval. Processing times may vary depending on your financial institution.
Contact Us
For support regarding technical payment errors only, please contact us at:
Please include your transaction ID, screenshot of payment deduction, and a detailed description of the issue.